1. Overview
At Schiate Media, we aim for your satisfaction with the video editing, graphic design, and social media services we provide. However, digital creative services are inherently non-refundable once delivered due to their bespoke nature.
2. Eligibility
- Refunds: Not available once final assets or completed campaign deliverables are shared.
- Revisions: We offer revisions to ensure the work aligns with your requirements (e.g., content tone, style, length).
3. Dispute Resolution
If you’re not fully satisfied, please reach out within 7 days of delivery. We commit to resolving quality concerns promptly via revisions or mediation, not financial refunds.
4. Exceptions
In rare circumstances—such as failure by Schiate Media to deliver project components—we may issue a partial or full refund. Any refund agreement will be handled on a case-by-case basis.